Change a user’s email address

Admins can update a user’s email address directly in the admin portal. The new email becomes the user’s login immediately, while progress remains unchanged.

Steps to change a user’s email

Step 1: Log into the admin portal.

Step 2: Go to users.

Step 3: Open the user.

Step 4: Go to settings → personal.

Step 5: Change the email address, then click save.

Notes

• The user must use the new email address the next time they sign in.
• If SSO is enabled, make sure the email also matches the identity provider.