Troubleshooting: Not receiving Guardey emails

If you're not receiving emails from Guardey, here are a few steps you can follow to identify and fix the issue.

Check your spam or junk folder

Start by checking your spam or junk folder. Sometimes emails are mistakenly filtered there by your email provider.

Whitelist Guardey email addresses and IP

Ask your IT team or mail administrator to add the following to your organization's safe list:

• IP address: 205.201.136.27
• Email addresses/domains: @guardey.com and support@guardey.com

This helps prevent messages from being blocked or filtered due to email policies.

Look for bouncebacks or rejections

If you received a bounceback or rejection message, check for error codes. For example:

554 5.7.1 Rejected for policy reasons

This means your mail server rejected the message based on its policies. You’ll need to review those policies and make necessary updates.

Verify notification settings

If you're not receiving any notification emails:

• Double-check your admin notification settings.
• Ensure the email address you're using is correct and active.

Review Office365, Outlook, or Google Workspace logs

If you're using Office365, Outlook, Google or Google Workspace, the email might be affected by spam filters, routing rules, or custom settings. An admin can review the email log search in the admin settings to trace the delivery path, and check if there are settings that might have affected the message.

Still experiencing issues at this stage

• Ask your mail administrator to review internal filters and logs.
• Reach out to our support team with any available error messages, bounce codes, or email logs so we can help troubleshoot further. support@guardey.com