When I install Guardey on Windows, it fails. How can I fix this?

To assist you in resolving the installation issue, we need some additional information. Please consider the following questions:

Q1: Which version of Windows are you using?

A1: Please check first if your computer meets all the requirements that are need for Guardey. 

Q2: Did you use the .exe download from the portal or the .MSIX?

A2: The installation method can affect the process. If you used the .MSIX file, it may have specific system requirements. If you encounter issues, try installing the .exe version instead.

Q3: Can you provide the debug log file of the installation?

A3: To help diagnose the problem, obtaining the debug log file is essential. Follow these steps:

• Navigate to %ProgramData%\Guardey via Windows Explorer.
• Look for a file named "installerDATEOFTODAY" in that directory. This file contains valuable information about the installation process and any errors encountered. Sharing this file with us will allow for a more targeted solution.

You can send this information to: support@guardey.com